Refund policy

Return & Refund Policy
At Proactra, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at pandaparis60@gmail.com.before returning any item. Return instructions and the appropriate return address will be provided after your return request is approved.

If your return is accepted, you will be responsible for the return shipping cost. Instructions on how and where to send your package will be provided.


You can always contact us for any return question at pandaparis60@gmail.com.

Print-on-Demand Products

Because our Print-on-Demand products are made specifically for each order, we do not accept returns or exchanges due to:

Change of mind.

Incorrect size selected by the customer.

Personalized or custom products.

Mobile Accessories

Mobile accessories may be returned if they arrive damaged, defective, or if the wrong item was delivered. The item must meet our return eligibility requirements.

Damages and issues
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the item. We will review your request and provide a replacement or refund if approved.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once your return or claim is approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear.